Issue ID | 1569501 |
Internal NHTSA # | 11217431 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | EDGE |
Model Year | 2015 |
File date | 12/10/18 |
Component | STRUCTURE:BODY |
Product type code | VEHICLE |
Description of the problem | - bought a 2015 edge sport at gaudin ford, las vegas in may 2015 - had it serviced in aug 2015 for recall 15b21 a - pillar water leak inspection and repair - oct 2018 after a heavy rain, drivers side floorboards flooded - oct 2018 took to dealership to fix, they claimed it was water leaking in from the top of a repaired windshield. Had it fixed by safelite. - feb 2019, multiple days of rain in vegas ... Again, the floorboards flood, crackling in the speakers. - called gaudin ford multiple times (5-6) from service manager, vehicle rep, gm and head of service dept ... Calls not returned. - made two calls to fords customer service hotline in oct 2018 and again in may 2019 for help ... Both times said this issue is no longer covered by your warranty. - want ford to fix this origination issue from manufacture date (i have documentation that it was from the plant that the issue originated from) and i want the lack of customer service from gaudin ford to be addressed. |
Vehicle Mileage at Failure | 34219 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | LAS VEGAS, NV |
VIN pattern | 2FMTK3AP5FBXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |