Issue ID | 1060865 |
Internal NHTSA # | 10584796 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | ESCAPE |
Model Year | 2010 |
File date | 24/01/14 |
Component | FUEL/PROPULSION SYSTEM |
Product type code | VEHICLE |
Description of the problem | First event, 1/24/14: lost all but 2% power (surged along at ~3mph) with several flashing lights in dash, vehicle limped onto driveway. Restored power by restarting vehicle a few times, warning lites out. Second event, later same day: lost all but 2% power in okc at 70mph and luckily was in the right lane at the time, limped to shoulder. I might not be so lucky next time, this ford problem is a life threatening hazard. Called ford after receiving 13n03 letter in late january. 2/3/14 was informed if i called customer relations number they would be able to put a comment against my vin so a dealer would be able to fix at ford cost. No ecm codes, my cost. Conversation was held with service manager [xxx] at autonation of south fort worth. Third event: 4/23/14: lost all but 2% power with only the wrench light flashing, restarted vehicle and light went out, power restored - checked ecm codes and the code did not store on the computer. Why? Called 4/23 customer relations number 800-392-3673 1-5-4 attempting resolution. Talked to [xxx] who in turn talked to [xxx], service person at autonation of south fort worth. But since the code is not recorded ford will not find an issue - all costs would be my responsibility. So i am left with a daily driver vehicle with a potential loss of life - safety hazard. I drive in heavy traffic, this is a danger to myself, occupants and others on the road. Both [xxx] and [xxx] denied anyone at ford can add comments to vin for parts replaced and i would be responsible for cost of diagnosis of the issue and follow on repair with no codes. I told [xxx] that my driving is sometimes in heavy traffic and this is a life threatening hazard, i also reminded her this conversation is being recorded in fords database. [xxx] did not seem to care. Fix or repair daily > ford is an accurate term for ford products but this is a serious - danger. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
Vehicle Mileage at Failure | 68000 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | BURLESON, TX |
VIN pattern | 1FMCU0EG7AKXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
Drive train type | |
Transmission type | |
Vehicle speed | 35 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |