Issue ID | 967739 |
Internal NHTSA # | 10501147 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | ESCAPE |
Model Year | 2010 |
File date | 02/04/12 |
Component | FUEL/PROPULSION SYSTEM |
Product type code | VEHICLE |
Description of the problem | Driving at 35mph, check engine light came on and suv went into "limp home mode", slowing to only 10mph. After re-starting suv 2-times same error appear. Took suv to local ford dealer tom holzer, and they said it was a failing throttle body sensor. Inquired if there was a known warranty issue and dealer confirmed no, but a service bulletin existed at customer's expense - which was not agreeable. Tom holzer service manager advise to contact ford directly (which we did) and ford said to contact service manager (which we did). After numerous phone calls and formal complaints we received no satisfactory resolution. Ford was blaming the local dealer, the local dealer blaming ford, and we still had to pay $525 to replace defective throttle body sensor. (ironically our good friends have a 2010 chevy equinox with 80,000 miles that had the same problem and their local chevy dealer replaced their throttle body sensor and provided loaner vehicle during service procedure, both at no charge). Needless to say, we were very disappointed with the local dealer and ford's handling of this known problem, and this will be our last ford vehicle purchase after 30-years of dedicated ford vehicle purchases. |
Vehicle Mileage at Failure | 43869 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | PINCKNEY, MI |
VIN pattern | 1FMCU9DGOAKXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 35 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |