Issue ID | 982919 |
Internal NHTSA # | 10513540 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | ESCAPE |
Model Year | 2010 |
File date | 23/05/13 |
Component | FUEL SYSTEM, GASOLINE |
Product type code | VEHICLE |
Description of the problem | In feb. 2013 i brought my car to the dealer because it was running rough when i was going up an incline and attempted to accelerate. The engine light came on but then went off. After the dealer checked it they assured me nothing was mechanically wrong. Off and on the problem persisted, but on a lesser scale, but there were no failures indicated in the computer. On may 23, 2013 i was traveling in rush hour traffic from baltimore when my car began running rough and within seconds the engine light and the wrench light was on. I had no acceleration at all. I managed to nurse it to the side of a major highway where i turned the car off. I waited several mins and restarted the car. It started, the engine light remained on but the wrench went out. I was not in a place that was safe for me to remain so i nursed the car to the dealer. After securing a rental car for about $50 a day (at my expense) i was informed that it will be approximately 27 days (3rd week of june) before the part is available and will cost me approximately $750 to fix. At $50 a day my rental will be twice the repair bill and more than my mortgage! It was suggested by the dealer i call ford's customer care center, which i did, and was told my complaint was logged and that i would hear "most likely next from the manager at the dealer". They did not offer to assist with a loaner or with the issue surrounding the fact that it was going to take 27 days (at least) for a part to be available. Nothing was ultimately resolved through ford customer care. Fortunately i was in the "slow" lane when this happened and could get to the shoulder. If i had been in any other lane on this highway, the outcome may not have been accident free. |
Vehicle Mileage at Failure | 67000 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | DUNDALK, MD |
VIN pattern | 1FMCU0DG8AKXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 70 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |