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2010 Ford ESCAPE Steering Problems, Complaints and Defects

Issue ID	1099244
Internal NHTSA #	10622550
Manufacurer	Ford Motor Company
Brand	FORD
Model	ESCAPE
Model Year	2010
File date	10/03/13
Component	STEERING
Product type code	VEHICLE
Description of the problem	First incident: i was driving along rte 95 heading towards the tapanzee bridge going 65 mph when suddenly the power steering went and it became very difficult to steer. I immediately tried to safely exit the highway to find out what was wrong. It was extremely hard to steer, but thankfully i found a fairly safe place to stop and turn the car off. I waited about 5 minutes trying to figure out what to do. Then i started the car and the problem was gone. Second incident: my wife was coming home from work on april 11th, 2013 when she stopped at a stop sign. When she began to make a right turn onto a busy street, the power steering went again. Luckily she made it home safely and informed me of what happened. I turned the car on and took it for a drive. The power steering was back on. There were at least two more times when all of a sudden the power steering went off and after awhile came back on. We had a new power steering column assembly put in our ford escape on june 6th, 2013. Luckily we had a ford premium care warranty plan and this problem was covered, but had to pay $100 deductible. Recently ford has announced a safety recall on the power steering assembly on ford escapes manufactured in certain parts of the country. My vin number was not part of that safety recall, yet i had the same problem with my power steering. What would i have had to pay to replace this power steering if i hadn't had a warranty plan? I want ford to reimburse my $100 deductible, but they say since my vin number at this time was not part of the recall they won't reimburse me. What kind of customer relations in this with a big company like ford who wants to sell cars in good faith. It is lucky for them that my family or someone else was not injured when the power steering went in my ford escape.
Vehicle Mileage at Failure	70000
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	CUMBERLAND, RI
VIN pattern	1FMCU9C72AKXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	29/06/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	4
Drive train type
Transmission type
Vehicle speed	65
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

WDF63960323306436 WAUZZZ8P64A128338 KL1SF697J8B109748 WVWZZZ1KZDM613647 3GNEK12Z35G179145 3FADP4BJ7BM158710 WBAVD31070AC92332 KM8J3CA22HU287824 4UF10ATV2AT211572 1NXBB02E8TZ447373 2HKRM3H56EH001273 WAUZZZ4G9JN057081

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2010 Ford ESCAPE Steering Problems, Complaints and Defects, Recalls and Failures

2010 Ford ESCAPE Steering Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?