Issue ID | 1333188 |
Internal NHTSA # | 10925161 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | ESCAPE |
Model Year | 2010 |
File date | 07/11/16 |
Component | STEERING |
Product type code | VEHICLE |
Description of the problem | Ford escape power assist steering recall just purchased vehicle oct 14 2016. Nov 7,2016 the power steering assist went out when making a left turn at 10mph. Found out there was a recall on this, took to dealership & they told me no recall on this vehicle was found. Dealership wants $700 to fix. Contacted ford customer support & was informed that a system update was done in aug 2014 for the recall. On 2nd call to ford cust spt, a "investigation" was opened & sent to dealership to have them try to work with it. After numerous phone calls, both the dealership & ford cust support were both putting it off on the other to work with the issue. I feel that this recall should be an ongoing recall if they are only going to do the system update & not replace the steering shaft torque sensor on the first occurrence, or that the steering shaft torque sensor should just be replaced instead of a system update at no cost to the vehicle owner. There are too many complaints that i've read in the last 48hrs of this happening over & over again to people who've had only the system update. I'm currently waiting on a phone call from the dealership to have this situation taken care of, on their part. I will not stop voicing myself, on behalf of others who've had this same issue happen to them, more than once!! |
Vehicle Mileage at Failure | 127000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | LOUISVILLE, KY |
VIN pattern | 1FMCU0DGXAKXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 10 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |