Issue ID | 868651 |
Internal NHTSA # | 10412748 |
Manufacurer | FORD MOTOR COMPANY |
Brand | FORD |
Model | ESCAPE |
Model Year | 2010 |
File date | 09/07/11 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | I drove my 2010 ford escape to the olympic penninsula from seattle on a sunny 70 degree day (taking the bremerton ferry to save on mileage) and drove one hour to my property in lilliwaup on a paved road. After unpacking the the escape i closed the back hatch as usual and it exploded blowing a million pieces of glass 10 feet in all directions. I had my daughter and 3 yr old twin grandsons with me who were standing closeby. Miraculousy none of us were hurt but we were all very scared and shaken! It was like a bomb went off in the back of the vehicle. Glass was still hanging from the window frame and the wiper and struts were dangling outside. It took me 2-3 hrs to clean up the glass from the car and the property. I duct taped the edges of the frame so any remaining glass would not blow back in when i drove home and put socks on the struts so as not to scratch the paint. Luckily it was not raining on the way home as it often does in seattle. I googled the problem when i got home and found out that there are 18 other complaints about the same problem on this vehicle. I drove my escape to bill pierre ford service center today and told my story and they are replacing for free and giving me a free rental car until the new back window comes in which they said would be 2-3 weeks! They said they just had another 2010 ford escape there with the same problem. This can be life threatening if it explodes again and hits someone in the face or body and i want to make sure that it never happens again to anyone! I want ford motor company to publicly acknowledge this problem and fix it! I also want to make sure that the new window i am getting is safe. I have my grandsons with me in this vehicle all the time. |
Vehicle Mileage at Failure | 24283 |
Number of Occurences | |
Source of the issue | PORTABLE SAFETY COMPLAINT FORM (PDF) |
City and State | SEATTLE, WA |
VIN pattern | 1FMCU9DGXAKXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | |
Was medical attention required? | |
Was part original equipment? | |
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Date of purchase | 29/06/24 |
Was original owner? | |
Anti-lock brakes | |
Cruise control | |
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Was defective tire repaired? | |
Date of manufacture | |
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