Issue ID | 831430 |
Internal NHTSA # | 10369293 |
Manufacurer | FORD MOTOR COMPANY |
Brand | FORD |
Model | ESCAPE |
Model Year | 2010 |
File date | 03/12/10 |
Component | VISIBILITY |
Product type code | VEHICLE |
Description of the problem | Simply closed the rear hatch of our 2010 ford escape and the back glass exploded in our faces. There was nothing in vehicle that hit or contacted the glass whatsoever. There was no extra effort used to close hatch. Simply closed it as we always do (not slammed) and the glass blew up all over us, our groceries and the interior of vehicle. We went to dealership and talked to service manager who replied "it was because you live on a dirt road". I said, "so if you live on a dirt road you should avoid purchasing a ford escape?". He had no reply to this only said ford would not cover the damage. There are thousands of escapes with this problem online and nothing seems to be getting done about it. We had to replace the window at the cost of almost $500. 00 with no guarantee it wont happen again. Looks to me like the weight of the rear wiper motor over the latch is too much weight and causes stress on window when closing. |
Vehicle Mileage at Failure | 8100 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | STOCKBRIDGE, MI |
VIN pattern | 1FMCU0C76AKXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |