Issue ID | 1044252 |
Internal NHTSA # | 10567429 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | ESCAPE |
Model Year | 2014 |
File date | 11/12/13 |
Component | EXTERIOR LIGHTING |
Product type code | VEHICLE |
Description of the problem | 7/12/13 we purchased new 2014 ford escape titanium which did not have daytime running lights (drl) a safety feature. The dealer, herb chambers, westborough, ma., said at my expense ford would install drl when i came in for service on 12/11/2013. This was not the case. Ford will only install drl on fleet escape vehicles but not on personal escapes. Ford customer service has assigned a case # (cas-3967188-c7s8m6) to my concerns and are adamant. They won't upgrade my new car & if i install drl (aftermarket item) they will void my extended new car warranty. They refuse to explain why there is this policy which prevents adding a safety feature, at the owners expense, to their escapes sold for personal use. Their practice is discriminatory & decreases vehicle crash avoidance parameters. |
Vehicle Mileage at Failure | 7500 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | UPTON, MA |
VIN pattern | 1FMCU9J92EUXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 4 |
Drive train type | AWD |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | HERB CHAMBERS |
Dealer's telephone number | |
Dealer's city | WASHINGTON |
Dealer's state code | MA |
Dealer's ZIP code |