Description of the problem | My vehicle began to exhibit signs of a failing transmission at 60,000 miles. Shifting was difficult, particularly between 1st and 2nd gear. A few times, it failed to shift from park to reverse at all. I had ford look at it, and they recommended replacing the transmission. When i took it in, i was around 60,500 miles, 500 miles over my power train warranty. They quoted a $7,000 fix. I had owned the vehicle for less than 2 years, and it was less than 4 years old. While i had records, including a claim number, for another ford customer with the same transmission (in the fusion) and same issues, they covered 2/3 of that customer's repair and refused to cover a dime of mine. After being dismissed, ignored, and ultimately placated several times by ford representatives, i finally was forced to take it to a third-party mechanic, who replaced my transmission at 61,000 miles for $4,000. Despite having a refurbished transmission in my vehicle now, i still experience transmission issues from time to time (difficulty shifting, hard shifting on freeway, etc.). In the end, this transmission is faulty at best, as ford's only transmission model without a recall *yet*. While ford indicates they have no official documented issues with the 6f35 transmission, a simple google search reveals that transmission failure is the #1 issue reported by consumers with the ford escape. As a young professional working in research, i recognize that internet searches can be misleading. To be thorough, i checked over 20 different ford consumer pages and of those pages, every single one showed a significantly higher report of transmission issues than any other issue, with the average mileage of these issues occurring around 50,000 |