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2014 Ford ESCAPE Unknown Or Other Problems, Complaints and Defects

Issue ID	1208234
Internal NHTSA #	10747296
Manufacurer	Ford Motor Company
Brand	FORD
Model	ESCAPE
Model Year	2014
File date	18/06/15
Component	UNKNOWN OR OTHER
Product type code	VEHICLE
Description of the problem	this incident involves the panoramic roof glass/window spontaneously bursting at highway speeds. my family and i were driving at highway speeds when suddenly we heard a very loud explosion. It startled my husband, he almost lost control of the vehicle because the vehicle swerved as a result of having the roof torn open at highway speeds. This incident could cause a severe, life-threatening injury. We pulled over to the side of the road. We saw that the glass had burst almost completely, leaving only approximately 1. 5" margins of shattered glass around the edges. The rubber bond that seals the glass on all four sides to the roof of the vehicle bent to the point where it was flailing about on the highway. The shattered pieces of glass chipped/scratched/damaged the roof rack, rear panoramic roof glass (the panoramic roof on the this escape is comprised of two glasses, one in the front that slides opened and closed, and the rear one that remains stationary) and the roof of the vehicle. Absolutely nothing impacted the vehicle to cause this damage. This incident is not a result of misuse or abuse. It is absolutely a defective component that ford motor company has not been responsible for. Whilst on the side of the road, we contacted our ford dealership. They told us to send pictures. We did and they sent them to ford corporate for approval. They answered that since they can't see the defective component in the pictures, they can assume something impacted the glass and therefore the incident does not qualify for warranty service. I was quoted that the repairs could cost approximately $1500usd. I have documentation and pictures of the incident that i would be more than happy to share if deemed helpful to make my case. This is an issue that has affected many escape owners. There was even a recall in 2014 regarding issues with the panel of the panoramic roof.
Vehicle Mileage at Failure	27600
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	NORWALK, CA
VIN pattern	1FMCU0J94EUXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	30/06/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	70
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

KNAPK81ABFA046330 WF0SXXGBWS7S46113 WBADT63452CH90018 KNAFX4A81F5046951 W0L000085S9008662 1G1ZD5ST3KF108685 VSSZZZ6LZ3R148452 JF1BM9KX1AG006437 WDD2132051A733776 W0L0AHM757G065113 VF1KM0C0H32499420 XWBUA7659PA500671

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2014 Ford ESCAPE Unknown Or Other Problems, Complaints and Defects, Recalls and Failures

2014 Ford ESCAPE Unknown Or Other Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?