Issue ID | 1301597 |
Internal NHTSA # | 10887949 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | ESCAPE |
Model Year | 2014 |
File date | 20/07/16 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | Right rear passenger door suddenly flew open while driving. Indicator light did come on. Door would not latch when closed and had to be tied to opposite door to hold closed. Took car to dealer, service writer claimed to see no problem advised my husband to take home and "play" with it. That was not acceptable. I returned to dealer july 21, 2016 and spoke to service writer a second time after finding many complaints on failing door latches and politely advised that ford was aware of this as an ongoing problem and that i wanted ford to investigate and make repairs. The rep said they were too busy that day but did schedule an appointment for me to bring the car back stating that the prior issues were not with the ford escape and repair cost would depend if my car remained under warranty. I said we could discuss that further after ford identified the cause of the problem and repaired it and also checked the latches on the other doors to be certain i would not be in danger of other door latch failures. The dealer also asked if we "messed with" the latch mechanism. I told them, no, despite the fact we were first told to go home and play with it. Since it's clear ford is aware of these problems, it is disappointing that they don't just say so the first time you take the car in and then even the second time just say, yes we are aware and we will be happy to take care of the problem for you. It is clearly a design defect or a bad part. It is also a very dangerous situation to have a door fly open. |
Vehicle Mileage at Failure | 41000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | MURRIETA, CA |
VIN pattern | 1FMCU0GX4EUXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 40 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |