Issue ID | 1627076 |
Internal NHTSA # | 11289254 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | ESCAPE |
Model Year | 2018 |
File date | 05/12/19 |
Component | FUEL/PROPULSION SYSTEM |
Product type code | VEHICLE |
Description of the problem | On march 3, 2018, we purchased a 2018 ford escape from duval ford in jacksonville, fl. Soon after the purchase, we experienced issues with the car stalling and jerking when applying gas. Although the situation only occurs on occasion, it is a dangerous problem when accelerating into traffic. The main time this has happened is during long trips. With our travel schedule and family out of town, we need a reliable vehicle to safely transport us to whatever location we chose. We called to report the issue and tried some of the trouble shooting efforts explained to us via phone. The issue persisted; therefore, on may 8, 2018 we returned the vehicle to the service department explaining details of the struggles previously mentioned. We asked them to check the fuel injector and other engine misfires. Two days later, they returned the car stating there were no issues found. This process has continued several times from april 2018 until today. Our last attempt to allow duval ford service department to repair the issue, was on december 5, 2019. We took the car into the shop, reported in detail about the on-going issue and asked for the oil to be changed. The service department had the vehicle for 9 days, drove it 31 miles, and reported that no issues were found. During the 9-day stay, we called to ask about the status of the vehicle, only to be told that it was being worked on. On saturday, december 14, 2019, after a 9-day stay in the service department parking lot, we went to retrieve our vehicle only to find that the oil had not been changed and no issue was resolved with the problem we reported. |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | JACKSONVILLE, FL |
VIN pattern | 1FMCU0F7XJUXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |