Issue ID | 1573514 |
Internal NHTSA # | 11220494 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | ESCAPE |
Model Year | 2018 |
File date | 26/04/18 |
Component | STEERING |
Product type code | VEHICLE |
Description of the problem | 2018 escape purchased march 2018. April 2018 after driving on highway while decelerating down off ramp the following warning messages began flashing: hill start assist unavailable, steering assist not operational, and 911 assist not operational. This happened several times until dealer was able to get vehicle into service schedule. During malfunction vehicle would become hard to turn. Repair order opened 4-26-18 during diagnostic 28 codes were found in memory. Bcm replaced vehicle returned on 05-03-18. August 2018 same problems started again, in addition to seatbelt minder light illuminating while all passengers were buckled, and airbag light. Voice command system spoke proceed to dealership for service immediately. Repair order opened 2nd time 08-29-18. Dealer service department unable to repair vehicle in timely manner through several attempts. Complaint to ford headquarters customer service department opened on 10-18-18 as vehicle was still not fully repaired at that time. Vehicle was returned to me late october, dealer had vehicle in service department nearly 3 months. Multiple power modules replaced, wire harness removed from vehicle and multiple wire caps repaired/replaced. June 2019 same exact problems started again, same warning codes and lights as the first few times only now they happen at random. Vehicle mileage just over 13,000. This is the 3rd time in 14 months that the same electrical issues have occurred. Currently awaiting service appointment at this time. |
Vehicle Mileage at Failure | 1400 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | SANDUSKY, OH |
VIN pattern | 1FMCU0F74JUXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 50 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |