Issue ID | 1600148 |
Internal NHTSA # | 11254847 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | EXPLORER |
Model Year | 2012 |
File date | 03/08/19 |
Component | ELECTRONIC STABILITY CONTROL |
Product type code | VEHICLE |
Description of the problem | I have a 2012 ford explorer that was included in the safety recall 14s06. The pscm was reprogrammed prior to me purchasing the vehicle. Associated to recall 14s06 is the extended coverage program 15n01, which is to remain open on the vehicles that were recalled in the event that any loss of steering assist dtcs are present. My explorer has a complete loss of power steering and the dealer has noted that my entire steering gear assembly must be replaced. Ford refuses to acknowledge extended coverage 15n01. This coverage is supposed to last for 10 years and 150,000 miles. I am at 144,000 miles. Ford continues to repeat that my car is not included in the special coverage. However, publications from ford indicate otherwise. Replacement of my steering gear is $2,200. All of which should be covered by ford. My power steering and stabilitrak warnings go off and i lose power steering while driving. This is a safety issue that needs to be addressed correctly by ford. Ford |
Vehicle Mileage at Failure | 144000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | MORGANTOWN, WV |
VIN pattern | 1FMHK8D89CGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 20 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |