Issue ID | 1110768 |
Internal NHTSA # | 10633441 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | EXPLORER |
Model Year | 2012 |
File date | 02/08/14 |
Component | SERVICE BRAKES |
Product type code | VEHICLE |
Description of the problem | Safety recall notice 14s06/nhtsa recall 14v-286 we received this recall notice in the mail from fmc. Knowing we had a trip coming up, i immediately took the vehicle in to ken garff ford in utah for servicing and to have the recall corrected. They supposedly fixed the issue so i went on my way. I drove a single gas tanks worth (appx 400 miles) and then everything went to hell. Power steering failed, traction control failed, terrain management failed. This is the exact problem for which ford issued the recall in the first place. The ford dealership is now telling me that they completely fixed the problem and it is my fault that these systems failed. They want me to believe an elaborate tale about how i have driven my explorer 72000 miles without a problem and suddenly, after the recall gets fixed, i then have that exact problem? That is a sneaky lie that might work on someone more passive. When the vehicle failed we were driving with our family on a vacation and this incident stranded us in meridian, idaho, where our vehicle currently sits 6 weeks later. It seems to me that when a safety recall is issued and "fixed" it shouldn't create a safety issue for the consumer anymore, which is exactly what this problem caused. It also seems to me that it is awfully convenient for fmc that my car broke immediately after it was "fixed". So now i am liable for the repairs. How nice for fmc. Meanwhile, it took fmc 6 weeks to get the part to the dealership in idaho so they could "fix" the issue. We'll see how long it holds up this time. I am still waiting to get my car back. |
Vehicle Mileage at Failure | 72000 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | WEST JORDAN, UT |
VIN pattern | 1FMHK8D80CGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
Drive train type | 4WD |
Transmission type | |
Vehicle speed | 75 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |