2012 Ford EXPLORER Steering Problems, Complaints and Defects, Recalls and Failures

This is an online automotive information provider of a detailed information on complaints, defects and recalls for Ford EXPLORER 2012 steering. Our users can find data on mass market car models from most popular brands. The service allows to compare and analyze statistics for reported problems, complaints, recalls for various manufacturers. We hope our site will help with selecting of a reliable and safe car. By using this tool, you will be able to get records with description of safety issues for vehicles, equipment, tires and child restraints. These issues include safety recalls for your Ford EXPLORER 2012 steering and complaints other owners have filed.
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2012 Ford EXPLORER Steering Problems, Complaints and Defects

 Issue ID1147321
 Internal NHTSA #10671469
 ManufacurerFord Motor Company
 BrandFORD
 ModelEXPLORER
 Model Year2012
 File date19/12/14
 ComponentSTEERING
Product type codeVEHICLE
 Description of the problemIn a parking lot on a friday dec. 19 at 6am, the steering assist dash warning light came on, and in same instance, steering locked up. I was unable to steer, but was able to bring my 2012 ford explorer limited to a stop. Restarting the car enabled steering. I notified my spouse who called dealership and arranged for a service visit the next monday. Dealer honored recall ( 14s06 electric power steering ) for issue by flashing the software. My 2012 ford explorer was presented to me as repaired & fixed and ready to drive in a safe manner. Same event occurred jan. 8 at 8pm in a parking lot. I took my explorer to same dealer the next morning. The dealer called and stated the rack & pinion and several steering modules required replacement. Dealer then stated you only get one (1) ford recall service for an event and any further work would not be covered by ford motor company. After the first repair attempt which was not a solution, all costs ($1700-$2300 for rack & pinion/associated parts contrasted to a virtually no cost software update done under the recall as a potential fix(thus using up your recall and closing your case, when the recall addresses the parts failure) are borne by the vehicle owner even if it still a recall event. Dealer did state they would check what ford would do since the second event occurred 2 weeks and 600 miles later. Basically, ford has developed a policy to circumvent covering the cost of a mandated safety recall. An internet search shows this is a business-as-usual practice for ford for this steering lock up recall. Bottom line - ford is keeping unsafe vehicles, which have a recall notice, on the road as people who don't have the funds or stamina to fight ford, leave the ford dealer service department with the same unrepaired safety defect present.
 Vehicle Mileage at Failure46100
Number of Occurences1
Source of the issueNHTSA WEB SITE
 City and StateKATY, TX
VIN pattern 1FMHK7F8XCGXXXXXX
 Was vehicle invloved in a crash?N
 Was vehicle involved in a fire?N
 Was incedent reported to police?N
 Was medical attention required?N
 Was part original equipment?
No. of injured persons0
No. of fatalities0
 Date of purchase29/06/24
Was original owner?N
Anti-lock brakesN
Cruise controlN
Number of cylinders6
Drive train typeFWD
Transmission type
 Vehicle speed3
 DoT tire identifier
 Tire size
 Location of tire code
 Type of tire failure code
 Was defective tire repaired?
 Date of manufacture
Type of child seat code
Type of restraint
 Dealer's name
 Dealer's telephone number
 Dealer's city
 Dealer's state code
 Dealer's ZIP code
  • What is Recall?

    A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
  • What is Failure?

    Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
  • What is Defect?

    Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

 

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