2012 Ford EXPLORER Steering Problems, Complaints and Defects, Recalls and Failures

This is an online automotive information provider of a detailed information on complaints, defects and recalls for Ford EXPLORER 2012 steering. Our users can find data on mass market car models from most popular brands. The service allows to compare and analyze statistics for reported problems, complaints, recalls for various manufacturers. We hope our site will help with selecting of a reliable and safe car. By using this tool, you will be able to get records with description of safety issues for vehicles, equipment, tires and child restraints. These issues include safety recalls for your Ford EXPLORER 2012 steering and complaints other owners have filed.
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2012 Ford EXPLORER Steering Problems, Complaints and Defects

 Issue ID1181695
 Internal NHTSA #10715146
 ManufacurerFord Motor Company
 BrandFORD
 ModelEXPLORER
 Model Year2012
 File date01/05/15
 ComponentSTEERING
Product type codeVEHICLE
 Description of the problemI received a recall notice a while ago and took my car in right away for the software fix. Not long after that, i started having problems where the power steering intermittently didn't seem to be working. 2 weeks ago i took it to the dealer to be checked. They said they found no problem. 7 days later i got in my car and immediately got a power steering assist fault error on the dashboard and couldn't turn the steering wheel. I had it towed to the dealership but once it was there, the power steering was working fine. Now, 5 days later, my car is still there and the only thing they keep telling me is that they have not been able to replicate the problem so they can't do anything. I sent the service rep a link to multiple websites where many people have had this exact same problem which can only be repaired by replacing the steering gear assembly but they made it clear that they won't fix it until they see it happen for themselves even though they retrieved the error code from the diagnostics in the car. I contacted a ford rep directly and got an email message from the regional rep who also said that if the dealership cannot replicate the problem there is no repair. So, unless it happens again while they have it i'll have to just drive it and hope that when it does happen again it isn't in a situation that injures me or a member of my family. Also, if it does happen again while i'm driving but doesn't go out permanently it doesn't matter because they'll only fix it if it happens to them no matter what codes are present in the system. So it appears that intermittent loss of power steering is ok for ford since they'll only repair it if they experience it no matter what the car diagnostics say! How many ford owners are on the road now just waiting for their power steering to go completely out? How is this a safe policy? I shouldn't be afraid to drive my car!!!
 Vehicle Mileage at Failure50100
Number of Occurences1
Source of the issueNHTSA WEB SITE
 City and StateCONCORD, CA
VIN pattern 1FMHK7D89CGXXXXXX
 Was vehicle invloved in a crash?N
 Was vehicle involved in a fire?N
 Was incedent reported to police?N
 Was medical attention required?N
 Was part original equipment?
No. of injured persons0
No. of fatalities0
 Date of purchase29/06/24
Was original owner?N
Anti-lock brakesN
Cruise controlN
Number of cylinders6
Drive train typeFWD
Transmission type
 Vehicle speed0
 DoT tire identifier
 Tire size
 Location of tire code
 Type of tire failure code
 Was defective tire repaired?
 Date of manufacture
Type of child seat code
Type of restraint
 Dealer's name
 Dealer's telephone number
 Dealer's city
 Dealer's state code
 Dealer's ZIP code
  • What is Recall?

    A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
  • What is Failure?

    Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
  • What is Defect?

    Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

 

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