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2012 Ford EXPLORER Steering Problems, Complaints and Defects

Issue ID	1195839
Internal NHTSA #	10731380
Manufacurer	Ford Motor Company
Brand	FORD
Model	EXPLORER
Model Year	2012
File date	14/06/15
Component	STEERING
Product type code	VEHICLE
Description of the problem	Power steering failed on interstate. Driver drove to a safe place. I met them and drove the car to a place until it could be driven to a dealership. When i tried to drive it to the dealership, vehicle would not steer at all. I called a tow truck. Dealership told me the steering gear needed replaced. They said it wasn't covered under the recall. I called ford customer service and they said the recall had been performed and was closed, therefore the steering gear was not covered. When they performed the software upgrade for the steering i had not had a problem with the steering. I believe ford agreed to the recall and provided the software upgrade to avoid fixing the real problem, the steering gear. If the steering had completely locked up on my wife, she could have been involved in a violent accident at 70 mph. I think the investigation should be reopened on the steering failure, due to the fact people could be injured or killed in an accident and because i believe ford chose to make the least costly repair to avoid correcting the problem. I am not the only person that has had this problem. I have seen multiple posts where ford did the same thing to other owners with this problem. It is obvious the cost difference between a software "fix" and the steering gear replacement at a cost of over $1,500. 00 would be the desired fix for ford. The safety fix would be replacement of the steering gear. I believe you should investigate any accidents that may have occurred due to this defect and may not have been investigated due to extensive front end damage. I could not steer the vehicle at all, when i wanted to drive it to the dealer. This was witnessed by relatives and the tow truck driver. I don't think ford should be able to offer a "software fix" to a problem that is not fixed by the software upgrade. Thank you for all you do.
Vehicle Mileage at Failure	61000
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	EAST BANK, WV
VIN pattern	1FMHK8F84CGXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	29/06/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	6
Drive train type	4WD
Transmission type
Vehicle speed	70
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

VF1HSRADG57204663 WVWZZZ1KZ6W578340 WBA8E12050K795751 KMHD741DBGU054509 SUPTF69YD5W258779 KMHSJ81WP6U008168 LA96C45126VDD1899 5VPSB36L583003798 WBAVL32000VN75856 VF7NCRHE8AY568037 WBAFG22060LL80150 5TDKDRBH8PS027393

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2012 Ford EXPLORER Steering Problems, Complaints and Defects, Recalls and Failures

2012 Ford EXPLORER Steering Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?