Issue ID | 1329158 |
Internal NHTSA # | 10918768 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | EXPLORER |
Model Year | 2012 |
File date | 22/10/16 |
Component | STEERING |
Product type code | VEHICLE |
Description of the problem | Takata recall i purchased this vehicle in january 2016, on october 22, 2016 while driving in elberton georgia my car alerted me that the power steering needed to be serviced. About 2 miles down the road my turn signal wouldn't stay on when being used to turn. A few hours later when ready to head home i could not get my car to steer without major effort on my part. I am a mother of 3 and i refuse to put my kids in an unsafe vehicle. The issue has to do with the power steering control module and i was informed by ford that they would not fix the issue at no charge because the recall 14s06 has expired and i had exceeded the mileage warranty by almost 3000 miles. I don't feel that i am responsible for the charges to get this issue fixed being as i was not aware of the recall. I'm not happy that i'm expected to cover charges on something i wasn't aware was a problem with my vehicle until the service alert appeared. This is my 1st ford vehicle and i absolutely love it, however, if this is the customer service that i am going to receive i will not ever buy another ford vehicle and i will not recommend anyone to purchase from ford. I have been without a vehicle for 2 days as of right now, which makes it very difficult to get my kids to daycare/school and get to work. My husband has had to ask about changing his schedule in order to help me since i don't have a vehicle. Sincerely, unhappy mother of 3 |
Vehicle Mileage at Failure | 152600 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | WINTERVILLE, GA |
VIN pattern | 1FMHK8D83CGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
Drive train type | 4WD |
Transmission type | |
Vehicle speed | 45 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |