Issue ID | 1658739 |
Internal NHTSA # | 11322869 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | EXPLORER |
Model Year | 2012 |
File date | 09/04/20 |
Component | STEERING |
Product type code | VEHICLE |
Description of the problem | My wife and kids were driving our 2012 ford explorer on the highway when the dashboard gave a notice of "service power steering" and "service advancetrac". The suv instantly lost all power steering and my wife had to muscle the vehicle off the highway. After taking some time to look int what could be the cause i ended up having it taken to the germain ford of beavercreek. Upon diagnoses they stated that the electric power steering gear had become faulty. I asked if this was covered under the 'field action notice' or the recall that were available for this issue that i have seen all over the internet. It was explained that due to being 9,900 miles over the warranty of the field action notice they would not cover it, even after a asking through a provisional request to ford. I called ford customer service and was advised that this suv had the initial recall on the electric power steering back in 2014 and that this field action notice is a follow-up coverage for that. I stated that this fix must still have issues and was advised that ford has the thought that if something was wrong i would have brought it in before the 150k/10 yr mark. I stated we didn't know anything was wrong until now. |
Vehicle Mileage at Failure | 159900 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | JAMESTOWN, OH |
VIN pattern | 1FMHK8D80CGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 70 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |