Issue ID | 1707042 |
Internal NHTSA # | 11376678 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | EXPLORER |
Model Year | 2012 |
File date | 24/11/20 |
Component | STEERING |
Product type code | VEHICLE |
Description of the problem | The power steering assist warning came on and i lost power steering. This issue was a recall issue with ford. T took the vehicle to sanderson ford and they contacted ford special service support center regarding the recall and warranty on the vehicle for recall. Ford did not approve the repair stating the vehicle was 13000 miles over the allotted mileage. Really??? Following are the exact comments from dealer to ford and ford to dealer taken from copies of their communication: dealer comment: november 23, 2020-request ford agent: if safety program 14s06 is closed and steering gear is required the vehicle must fall within the 10 yr/150,000 miles to be eligible for this repair. Nov 24, 2020-dealer-14s06 looks to be still open to myself and the technician please clarify ford agent- 14s06 is closed on oasis thank you. Ford agent- not approved. Please be advised this is not approved. If 14s06 was open we could approve it but because 14s06 is closed and veh is over the fsa guidelines for 15n01 then we cannot approve. 14s06 was closed back in 08/07/2014. Dealer response: my apologies. Just. Trying to do my due diligence for the customer. 15no1 is still open. Which then refers to 14s06 for explorer. The steering gear was not replaced when the 14s06 was claimed years ago. Only the reprogram was performed. 14s06 has a supplement which is copied and pasted as follows: subject demonstration/ delivery hold-safety recall 14s06-supplement #3 certain 2011-2013 model year explorer vehicles reprogram power steering control module and steering gear extended coverage why did i not receive the coverage? I don |
Vehicle Mileage at Failure | 163000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | SURPRISE, AZ |
VIN pattern | 1FMHK7D88CGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
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Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
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