Issue ID | 1716708 |
Internal NHTSA # | 11387506 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | EXPLORER |
Model Year | 2012 |
File date | 28/12/20 |
Component | STEERING |
Product type code | VEHICLE |
Description of the problem | Tl* the contact owns a 2012 ford explorer. The contact stated while driving 40 mph, the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with needing the rack and pinion replaced. The vehicle was repaired. Recently, the vehicle started experiencing the same symptoms, and was taken to suburban ford of ferndale (21600 woodward ave, ferndale, mi 48220 248) 399-1000) where it was diagnosed with needing the rack and pinion replaced. Upon investigation, the contact associated the failure with nhtsa campaign number: 14v286000 (steering) however, the vin was not included. The manufacturer was informed of failure and determined that the contact had to pay out of pocket for the repairs. The failure mileage was approximately 106,653. |
Vehicle Mileage at Failure | 106653 |
Number of Occurences | |
Source of the issue | HOTLINE VOQ |
City and State | OAK PARK, MI |
VIN pattern | 1FMHK8D8XCGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 40 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |