Issue ID | 937044 |
Internal NHTSA # | 10471838 |
Manufacurer | FORD MOTOR COMPANY |
Brand | FORD |
Model | EXPLORER |
Model Year | 2012 |
File date | 27/07/12 |
Component | STEERING |
Product type code | VEHICLE |
Description of the problem | On july 27th, while driving on the highway, at approx. 60 mph, i received error messages regarding the trac assist and power steering assist. At that time, i noticed that the steering had completely locked up on me. Luckily i was on straight-a-way, and there was no one in the lane next to me, so i was able to ease on over to the shoulder. I called the closest dealership, who advised me to turn the car off and on, and bring it in. In the meantime, my husband had sent me the arfc. Org link showing several others who had the same issue. The tech at the dealership basically blew me off and said "well, you can post anything on the internet." the next day, i was told that the entire steering mechanism would have to be replaced, and it took five days to get the parts in and the vehicle repaired and back on the road. It appears this is a known issue, but ford is failing to do anything about it, as far as recalls, etc. |
Vehicle Mileage at Failure | 18000 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | LUTZ, FL |
VIN pattern | 1FMHK7B84CGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
Drive train type | |
Transmission type | |
Vehicle speed | 60 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |