Issue ID | 998480 |
Internal NHTSA # | 10532043 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | EXPLORER |
Model Year | 2012 |
File date | 26/07/13 |
Component | STEERING |
Product type code | VEHICLE |
Description of the problem | I was driving the vehicle down the highway when the steering went stiff and several lights on the dash came on. I immediately slowed down and struggled to steer the vehicle of the side of the road. Once to the side of the road, i called the dealer they acknowledged this a common problem in the new explorers and that if i turned the vehicle off and restarted it would reset the system and to bring it to dealer immediately. I arrived at the dealer (after it happened a second time) where they informed i would need a new rack and pinion. I don't mind paying for the replacement part but this is a huge safety issue. If i had been going through a turn at those speeds, my kids and i would have been killed. If the dealer and ford know there is a problem why hasn't there been a recall. Do we have to wait until someone dies? |
Vehicle Mileage at Failure | 40102 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | CINCINNATI, OH |
VIN pattern | XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 65 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |