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2014 Ford EXPLORER Exterior Lighting Problems, Complaints and Defects

Issue ID	1238949
Internal NHTSA #	10790418
Manufacurer	Ford Motor Company
Brand	FORD
Model	EXPLORER
Model Year	2014
File date	01/06/14
Component	EXTERIOR LIGHTING
Product type code	VEHICLE
Description of the problem	The headlights on the 2014 ford explorer do not illuminate the road when turning, esp to the right. The driver turns into darkness. Therefore if you are turning right at night, the driver can not determine if a pedestrian is in a crosswalk or if the lane he/she is turning into is obstructed or compromised in any way. This has been a problem with this vehicle since i got it but i was able to limit my night time driving until recently. Now i have come to realize how dangerous the inability to see into the turns you are making is. In october 2015, i was turning right on to a busy state highway at night. Because the headlights do not illuminate the road through the turn, i could not see where my lane was, overestimated the distance and then realized as i straightened the vehicle that i was in the lane of oncoming traffic traveling at 60 mph from a distance of about 1/4 mile! If i had not quickly moved into the correct lane, many people could have been injured or killed. This incident prompted me to realize how dangerous these headlights are and to formally report the problem here and to the ford co. After this incident,i took my explorer to my ford dealer who checked the headlights and told me that there was an "engineering/design flaw" that the service department could not fix. I then filed a safety complaint with the ford co. A representative called me within 48 hrs. She explained that she had talked to my ford service department who told her that there was a headlight illumination problem. She also stated that as of this time, ford considers the headlights to be working within acceptable level. She stated that i needed to file a complaint here and that ford would not consider this a problem until enough people file complaints through your agency and the ford co.. I am fearful that i will injure or kill someone before this is remedied.
Vehicle Mileage at Failure	420
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	LOGAN, OH
VIN pattern	1FM5K8B84EGXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	29/06/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	20
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

KNDJN2A21G7026320 2C3CCARG2FH803346 KNAPB8120B7032929 SHHFK2760CU021831 VF3AA8HSC84229089 WBAFY610X0CH15208 5UXTY3C00M9F52507 1GNGK26K7SJ395778 KNDJN2A28E7080616 3JBVGAY47LK001595 W1N2477141J222140 WBANW1C55AC167064

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2014 Ford EXPLORER Exterior Lighting Problems, Complaints and Defects, Recalls and Failures

2014 Ford EXPLORER Exterior Lighting Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?