Issue ID | 1323734 |
Internal NHTSA # | 10913815 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | EXPLORER |
Model Year | 2014 |
File date | 01/06/16 |
Component | STEERING |
Product type code | VEHICLE |
Description of the problem | In june 2016, i received a manufacturers recall letter for a 2014 ford explorer. Recall number: 16s18. Indicating that the rear suspension toe link(s) may fracture due to an improper weld. Resulting in loss of steering control, a difficult steering condition, or rear suspension noise with an increased risk of a crash. It stated that when parts are available, ford will send a letter to inform us to contact our dealer to schedule repair. Four months have gone by with no word from ford. I called the local ford dealer and asked about the timing on this particular recall. Dealer informed me that parts to facilitate repairs were not yet available and that they anticipate a letter to be sent out in january of 2017. My complaint is that 4 to possibly 6 months or more is not a timely completion of work associated with a recall that involves safety issues as serious as loss of steering control. Since the recall repairs have not been timely, my safety officer for the company i work for has informed me that my assigned vehicle can no longer be driven until the recall work has been completed. This has caused a major headache in dealing with the logistics of my job and the need to use that vehicle for my field-related work, where no other vehicle is readily available. |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | EVERETT, WA |
VIN pattern | 1FM5K8B84EGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
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Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
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Was defective tire repaired? | |
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