Issue ID | 1403102 |
Internal NHTSA # | 11019512 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | EXPLORER |
Model Year | 2014 |
File date | 24/08/17 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | I have owned a 2014 ford explorer for a year now. When i purchased it, it had 40,000 miles on it so, out of the manufacturers warranty period. Now, every time i get on the interstate or try to pass a slower moving vehicle. There is a strong smell of exhaust that enters the cabin of the suv which results in me getting a headache and my son complaining of his nose burning. I scheduled and took the car in the mullinax ford here in mobile, al where they charged me 99. 00 to run test on the vehicle to see if carbon monoxide was entering the cabin and the test came back positive. Now they want to charge me $553. 00, which they call a discount, to fix the problem. I called ford customer service and was told they created a case and sent it to the service manager. This was only to get a decision from the manager that i still had to pay $553. 00. This is a manufacturing defect, and they want me to pay for it. This vehicle is poisoning my family (3 kids) and they won't fix the problem. I was told that they were only repairing police cars as of now. |
Vehicle Mileage at Failure | 65000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | SEMMES, AL |
VIN pattern | 1FM5K7D80EGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 65 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |