Issue ID | 1328014 |
Internal NHTSA # | 10917609 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | EXPLORER |
Model Year | 2015 |
File date | 10/08/16 |
Component | ELECTRONIC STABILITY CONTROL |
Product type code | VEHICLE |
Description of the problem | August 10-october 20th: numerous fault codes appeared on dash: terrain management fault light appeared on dashboard, then the entire dashboard went black, the air conditioning stopped, the radio turned off, the terrain management control knob was no longer lit. Suddenly, very hot air started pouring out of all vents with what seemed like maximum fan speed. For 34 out of 60 day period (6 occurrences and 6 visits to dealership), ford kept vehicle and tried to determine the cause. They were unable to retrieve any error codes or duplicate the problem. Provided details and picture from my cell phone of error messages to service dept. August 28: we were driving 6 people in the explorer on the expressway when we started experiencing problems. Chiming noises were heard initially, then intermittently. The dashboard lights started blinking on and off. The entire dashboard then went black, then intermittently on with the speedometer going back and forth from 0 to around 78, then blacking out again. Left hand side of dashboard displayed brake system warning symbol and low tire pressure warning symbol. The air conditioning and radio went off. Awd off message appeared on left side of dashboard. Right hand side of dashboard displayed: stability control, stability control system off & front air bag symbols. Maximum heat started pouring out of vents. Abs symbol appeared and right hand signal came on. Service advance trac message was also displayed at some point. This problem episode lasted at least 4 minutes while we were driving. We took pictures of the dashboard and videotaped part of this episode. |
Vehicle Mileage at Failure | 33400 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | BRIGHTON, MI |
VIN pattern | 1FM5K8F87FGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
Drive train type | 4WD |
Transmission type | |
Vehicle speed | 70 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |