Issue ID | 1289947 |
Internal NHTSA # | 10873950 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | EXPLORER |
Model Year | 2015 |
File date | 02/06/16 |
Component | SERVICE BRAKES |
Product type code | VEHICLE |
Description of the problem | April 23 - backing out of a parking space a power steering fault message flashed on the screen, there was no change in the steering of the vehicle at the time. April 26 - same message appears while driving down the interstate, when backing into a parking spot the steering completely locked up, two other messages appeared on the screen at this time. Pictures are included. Vehicle was taken to the dealership the following morning. They concluded that the steering control module needed to be replaced, and that the issue was resolved. Picked the vehicle up on may 2. June 2 - the same power steering fault message showed up again while driving on a neighborhood street. The same messages as before plus one more (terrain management failure) appeared on the screen when turning left on a rural road and the steering locked completely again. Vehicle was returned to the dealership the following morning. The vehicle has been at the dealership for 9 business days at this time. No progress has been made. They say the problem can not be duplicated, even though the vehicle diagnostic and photos of the messages were provided. The diagnostic stated, "urgent service required." the ford hotline is unwilling to make any repairs unless the problem can be duplicated while in the dealerships possession. Meanwhile i am currently making payments on this vehicle. The vehicle has been in my possession for 9 months and has 10,300 miles on it. I was told i have a rental for 1 week, regardless of whether the problem is resolved or not. |
Vehicle Mileage at Failure | 10300 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | CONCORD, NC |
VIN pattern | 1FM5K8GT3FGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 45 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |