Issue ID | 1217628 |
Internal NHTSA # | 10762263 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | EXPLORER |
Model Year | 2015 |
File date | 29/05/15 |
Component | STEERING |
Product type code | VEHICLE |
Description of the problem | Upon starting vehicle steering system was unresponsive and a warning notice "service advance track" appeared on dash. Dealer had vehicle for several days and could not duplicate malfunction. Returned without repair. Fault recurred after approximately one week and dealer again could not duplicate fault. Replaced one element of electronic steering system and returned vehicle as repaired. Fault recurred a third time and a different dealer service department replaced a second element of the electronic steering system and claimed issue was resolved. Fault continues to recur without notice and vehicle is unreliable. Problem has been reported to ford customer relationship center on several occasions but response has been very limited. |
Vehicle Mileage at Failure | 7400 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | HILTON HEAD ISLAND, SC |
VIN pattern | 1FM5K8D88FGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |