Issue ID | 1399213 |
Internal NHTSA # | 11014260 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | EXPLORER |
Model Year | 2015 |
File date | 09/08/17 |
Component | STEERING |
Product type code | VEHICLE |
Description of the problem | While driving at 65 miles an hour on a busy highway the steering wheel on my 2015 ford explorer experienced a complete failure. The power steering assist warning illuminated and my vehicle was unable to safely move from one lane to the next. I was approaching a curve in the road and i applied my brakes and turned on my hazards to avoid wrecking into the highway barrier. I was nearly struck by a large semi-tractor trailer and a few other vehicles as i attempted to get to safety. I thought for sure i was going to be struck by passing vehicles. Once i was able to get to safety, the messages read "power steering assist fault" and then i saw another message that read a terrain management function fault as well. I immediately called my wife to tell her i was stuck on the side of rt 280 in west orange, nj. Just in case something happened to me. I the called aaa to request a tow. I turned off the engine and the terrain management fault was still illuminated. I attempted to move my vehicle to a safer place and kept hearing a whining noise and the steering would go in and out of faults. Once i was in a safe place i advised aaa of my location and awaited their service. I was surprised to hear that this is not an unknown issue to ford by the tow truck driver. We had the explorer towed to beyer ford in morristown, nj. I received a call today from the ford dealer that the power steering rack has to be replaced. I looked this issue up on-line and found many complaints regarding the same issue and not just on explorers, but other ford vehicles and different years. I am extremely concerned about this problem because it literally came out of nowhere while i was driving at 65 mph. That possibility that i could have had my family including my 6 year old daughter in the vehicle and giving different circumstances, it could have been a catastrophic event. We also own a 2011 ford explorer. |
Vehicle Mileage at Failure | 36600 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | RANDOLPH, NJ |
VIN pattern | 1FM5K8B89FGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 65 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |