Issue ID | 1585630 |
Internal NHTSA # | 11234376 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | EXPLORER |
Model Year | 2015 |
File date | 20/07/19 |
Component | STEERING |
Product type code | VEHICLE |
Description of the problem | -failure of electronic steering gear- i have a 2015 ford explorer sport with 50,000 miles on it. 2 weeks ago i had a "steering fault assist" light come on while driving the vehicle on the interstate. I did not experience an issue steering at the time. Once i pulled off the interstate i restarted the vehicle and the alert went away. 5 days later i was diving in the city and the "steering fault assist" light came on again followed by "advance trak warning." i lost power steering immediately. I got to an area to pull off and restarted the vehicle. Both warnings immediately came back on. I was over 4 hours from home, so i had to drive over 250 miles without power steering. I called multiple ford service locations in my area, only one would take it and look at it within the week. I found out today that following a diagnostic test, i am needing to replace the electronic steering gear as it failed internally. Ford quoted me $2000 + tax to fix it. After going online, i have found numerous complaints of the exact same thing happening with other ford explorer owners. I am completely disappointed in ford! |
Vehicle Mileage at Failure | 50000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | AMELIA, OH |
VIN pattern | 1FM5K8GT7FGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 40 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |