Issue ID | 1301016 |
Internal NHTSA # | 10887507 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | EXPLORER |
Model Year | 2015 |
File date | 21/07/16 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | I purchased my 2015 ford explorer in april 2015. The first day i drove it i noticed a strong odor coming from the vents during hard acceleration. I thought it was because it was a new vehicle and needing to be "broken in". After about 4 weeks, i still noticed the odor. I took it into the dealership and was told they didn't know what would be causing it and didn't have an answer as to how to fix it. Two months later the smell was unbearable so i returned to the dealership. At this point, i had one technician inform me of similar issues he had heard of but they had no information from ford for a solution. In august 2015, i returned to the dealership once again and this time was told there had been a tsb released by ford. They kept my vehicle for 2 weeks and performed the repairs based on the tsb. I drove it out of the service dept and immediately noticed the odor upon entering the highway. I figured there was nothing more i could do so i put the situation on the back burner until a few months ago. At this point, the odor happened on every acceleration and would linger in the cabin for quite some time. In may 2016, i went to the dealership and was told they had done all they could and for me to contact ford motor company. I did and since then,under that request of a ford motor company rep, i've had to return the vehicle to the shop on 3 separate occasions of which they have kept my vehicle for a week at a time to perform different "attempts" to fix the problem. None of which have provided a solution. All of these times, having to take personal time off work to drop off/pick up vehicle. I am still having the problem and their (fmc) next suggestion is going to be having a field service engineer "flown" in to look at my vehicle. I'm left feeling less than certain a solution is near and i'm just getting the run around. |
Vehicle Mileage at Failure | 100 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | SAN ANTONIO, TX |
VIN pattern | 1FM5K7D82FGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 65 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |