Issue ID | 1371961 |
Internal NHTSA # | 10979284 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | EXPLORER |
Model Year | 2017 |
File date | 16/01/17 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | Problems with ford sync 3 system while driving: 1) navigation system shows incorrect location, and does not provide guidance. Car must be pulled over to the side of the road, turned off for a period of time, and restarted to correct the problem. 2) mobile phone show connected after starting the car, shortly there after disconnects and makes hands free operation impossible. Car must be pulled over to the side of the road, turned off for a period of time, and restarted to correct the problem. 3) system completely freezes rendering operation of all car systems & displays inoperable. Car must be pulled over to the side of the road, turned off for a period of time, and restarted to correct the problem. 4) system connect to phone but certain functions are unavailable. Multiple attempts to operate certain functions don't work car must be pulled over to the side of the road, turned off for a period of time, and restarted to correct the problem. These issues are all intermittent. I have videos that are too large to attach that document the problems above. |
Vehicle Mileage at Failure | 1000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | INDIALANTIC, FL |
VIN pattern | 1FM5K8GTXHGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 35 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |