Issue ID | 1421763 |
Internal NHTSA # | 11043661 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | EXPLORER |
Model Year | 2017 |
File date | 03/11/17 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | I was stopped at a traffic light on the highway to make a left. Once light changed, i stepped on the gas and the car wouldn't move. I then heard a loud "thump" and thought i'd been hit from the rear. What actually happened was the transmission, slammed into gear and proceeded to move at about 2-3 mph. It never regained speed. As i made my turn, i was stuck on another major road at a traffic light and i placed in neutral and heard the loud "thump" again as the trans shifted into neutral. Once the traffic light changed, i put the vehicle back into "drive" and yet again, a loud "thump" as it slammed into drive. Vehicle again proceeded to move at a snails pace, at about 2-3 mph. Finally on the dash i got a "wrench" light and the engine light come on as well. I pulled over on a side street and turned the vehicle off. I waited a few minutes, turned the vehicle back on and when i shifted into reverse, neutral and then drive, the transmission slammed into gear on each of them very hard. I proceeded to turn the vehicle off and call a tow service to have the vehicle dropped off at the dealership. Might i add that this is a 2017 ford explorer with only 1045 miles.... This is a new vehicle!!!!! |
Vehicle Mileage at Failure | 1045 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | ELIZABETH, NJ |
VIN pattern | 1FM5K8DH4HGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |