Issue ID | 1538712 |
Internal NHTSA # | 11180567 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | EXPLORER |
Model Year | 2018 |
File date | 18/01/19 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | I smell sulfur or rotten egg smell in the cabin after hard acceleration with a/c on and ventilation closed on the dash board. I bought the suv with 39,000 miles 2018 from russel westbrook hyundai dealer in garden grove ca. I took it 2x at ford caruso long beach ca. 1st time they gave the explorer back to me the same day, stating they could not duplicate the smell or issue that i was complaining about. After few days, i brought it back to ford caruso and left it there for 4 days while i was monitoring the mileage using ford pass to find out if they test and test drive the suv. They kept the suv for 4 days and every day the mechanic does not have any report to say about the explorer. I talked to the supervisor of service department and told her that i have noticed that the suv did not move from the delaership for testing, then i noticed they've finally drove it for 6 miles on the 4th day. On the 4th day i ended up taking the suv home because they could not duplicate the smell coming inside the cabin. Supervisor asked me to take the suv back when it smells toxic again inside the cabin. I am planning to bring it on monday and leave it there until they fix the issue. My whole family have been dealing with cough and cold for more than 1 month now, i had a feeling it was related to the fume coming from the exhaust. Ford called me and said the vehicle is not qualified for buyback prog from ford. I will stop using this suv starting tomorrow sunday 2/17/19 to save our health. I was told by ford service agent that the recall have been resolved and that 2018 models were already corrected. Please help me resolve this issue before my family develop serious illness. |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | LONG BEACH, CA |
VIN pattern | 1FM5K7F84JGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
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Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
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