Issue ID | 1634353 |
Internal NHTSA # | 11298598 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | EXPLORER |
Model Year | 2020 |
File date | 24/12/19 |
Component | ENGINE |
Product type code | VEHICLE |
Description of the problem | My brand new 2020 ford explorer platinum top of line model (vin [xxx]) broke down on christmas eve 2019 after a complete engine seizure with less than 2000 miles and left us stranded with my family for hours in the middle of the road. The vehicle lost all power and control and had this happened on an interstate highway doing 80 miles per hour the result could have been catastrophic and potentially fatal. It has been at the dealership since and i am being told it needs a new engine but ford cannot provide a date when the engine will be available. Remember.... This vehicle was only a month old! A 2020 vehicle broke down in 2019!!! The dealership is being fantastic and trying to swap the vehicle out for me but ford has denied their request. I finally spoke with a ford customer service rep ([xxx]) and she told me that the engines for this model (yes engines plural!) are being shipped at the end of the month. I asked her directly if i was the only one experiencing this issue and she flat out said "no, you're not". I regret having purchased a new model year vehicle of this explorer and now fully think this is a dangerous vehicle. I hope ford sees this. I think they have a serious issue and soon it will come out that there are serious problems with the 2020 explorer. Just wait. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
Vehicle Mileage at Failure | 2100 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | HALTOM CITY, TX |
VIN pattern | 1FM5K8HC6LGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
Drive train type | RWD |
Transmission type | |
Vehicle speed | 30 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |