Issue ID | 1583631 |
Internal NHTSA # | 11232910 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FOCUS |
Model Year | 2013 |
File date | 17/07/19 |
Component | ENGINE |
Product type code | VEHICLE |
Description of the problem | Since i bought the car new in 2013, it has hesitated and shuddered badly, especially when beginning to move from a stop and when shifting from first to second gear. People who ride in the car always ask me what's wrong with it. I have taken it back to the ford dealer repeatedly, but the service manager has always claimed he doesn't feel anything out of the ordinary. He says it's just the automatic transmission shifting gears. Once i got so exasperated i took it back and took the service manager for a ride in it myself. It shuddered and hesitated badly during the entire ride. He still claimed he couldn't feel anything unusual. Twice when i have been driving it, the car has shifted itself from drive into neutral and the vehicle has coasted to a stop, totally without power. When i took it back to the dealer after these occurrences, the service manager has said that it is simply impossible for a car to shift itself from drive into neutral. I have responded that it very clearly is possible for a car to shift itself from drive into neutral, because the car he sold me has done it twice now when i have been driving it. The last time we spoke, i pointed out to the service manager that his dealership sold me a car i can't drive on the freeway for fear of losing power doing 70 miles an hour with a large truck right behind me and being run over. I also pointed out that they sold me a car that i can't in good conscience allow my wife and kids to drive. I asked him to make it right. He replied that the car is perfectly safe and that it is completely up to me if i choose not to drive it in freeway traffic, at high speeds, or let my wife and kids drive it. Clearly, ford and its dealers have no intention of 'doing the right thing' here. I trust that nhtsa finally will. |
Vehicle Mileage at Failure | 35000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | ERIE, PA |
VIN pattern | 1FADP3F20DLXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 15 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |