Issue ID | 1323688 |
Internal NHTSA # | 10913777 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FOCUS |
Model Year | 2013 |
File date | 02/10/16 |
Component | FUEL/PROPULSION SYSTEM |
Product type code | VEHICLE |
Description of the problem | My 16 year old son was driving home from work when his car just stopped in the middle of the road. He pulled off to the side of the road and waited in his hot car till we could get there because he was unsure of the safety of the area. A friend of his dads towed it to the local ford dealership. They immediately knew what was wrong with it. They said the purge valve was stuck and caused a vacuum affect on the fuel tank causing it to cave in and the fuel pump to break. They wanted $1400 to replace the fuel pump and fix the tank. After calling ford motor company 2 times. The first time, they completely reported the incorrect information to the service manager saying it was a door handle recall issue. Not true at all. The second time the were going to offer financial assistance. So we went from having to pay $1400 to $900 to now i had to pay $777. I explained to them how i should not have to pay for a manufacturer defect and this could have caused harm to my child. It can also cause harm to others that own this same kind of vehicle if it is not corrected. I asked them if it was going to take someone getting killed before they decide to correct the problem. So they put a band aide on my son's car and sent us away. I'm very unhappy with the way this matter has been resolved. I want my money back and i want this problem to be fixed so others do not experience the unsafe conditions that my son has been placed in. Please help get this recalled. |
Vehicle Mileage at Failure | 69000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | CRESTVIEW, FL |
VIN pattern | 1FADP3F2XDLXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |