Issue ID | 1508173 |
Internal NHTSA # | 11142844 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FOCUS |
Model Year | 2013 |
File date | 30/11/17 |
Component | FUEL/PROPULSION SYSTEM |
Product type code | VEHICLE |
Description of the problem | Car shudders at varying severities--sometimes more mild than others, mostly severe otherwise during accelration, and various moments while driving, and during the entire process of turning. I have brought my vehicle to george wall ford lincoln in shrewsbury nj twice for this specific issue. First time they updated a module and it helped for about a week. Then the problem returned. Second time they had it even longer, and upon pick up i was told that the car was acting 'within spec', and doing 'what it is designed to do,' so no fix was made. Car continues to shudder severely. Transmission is technically manual, despite being an automatic, and the computer does the shifting. That is what i was told. However, if that is the case, then this car drives manual terribly. I contacted ford customer support chat and was told i do not qualify for buyback because of car's age/mileage. Care is under 50k miles, and i bought the car certified preowned november 2017, just under a year ago. I was not informed of any recalls, or the transmission's behavior upon looking, buying, and paying for the car in full all in one evening. I have just sent a lenghtly letter to ford customer relationships this week. Awaiting response. May file lemon law if situation is not handled properly. I have been told my car's issue is not safety related so it is not dire, however during inclement weather, or when going through turns, or simply starting my car gently at lights has become an issue, and i have nearly been rear ended many times. Eventually i will not be so lucky as to escape yet another near-accident. Soon, i can only imagine, i will most likely have a car come crashing into my rear end because of failed and shuddering accelration due to the shoddy transmission clutch shudder. |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | ATL HIGHLANDS, NJ |
VIN pattern | XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
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Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
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