Issue ID | 1645400 |
Internal NHTSA # | 11309942 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FOCUS |
Model Year | 2013 |
File date | 18/02/20 |
Component | FUEL/PROPULSION SYSTEM |
Product type code | VEHICLE |
Description of the problem | I have been calling my local ford dealership (tamiami ford in naples, florida) to schedule an appointment for recall 18s32 for months now and they still have not scheduled an appointment with me. The service department takes down my information and tells me they will call me back to schedule an appointment, and then to repeat all my information again to a voice message. I have never received a call back to schedule an appointment. I have called and asked to speak to the service manager several times, always getting voicemail saying he is currently on a call with a customer and will call me back urgently. I have left several messages on the service managers voicemail. The service manager has never called me back. This has been ongoing since august 2019 and i am receiving letters from ford reminding me i have a recall and to get it fixed with my local dealership, while i literally cannot schedule an appointment. |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | NAPLES, FL |
VIN pattern | 1FADP3F2XDLXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |