Issue ID | 1001727 |
Internal NHTSA # | 10534324 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FOCUS |
Model Year | 2013 |
File date | 06/05/13 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | Brand new 2013 automatic. Apparently, my automatic has a manual transmission to improve fuel efficiency. Around may my vehicle started acting up when i would pull forward or back up - the transmission would shudder causing a delay in acceleration. I took the car to the dealer who did a software update, no change. They told me to drive it for awhile to allow it to reset. After about another few hundred miles the problem was still there- took it back and they put in a new clutch. Same issues - same response, drive it for awhile and let it break it. Took it back - told it was within standards and i was to expect the shudder!? It's brand new - according to the sale rep and maint supervisor its part of the design, but customers and even ford sales and maint was not told until complaints came in. Ford will do nothing but tell me i can take it for another opinion and pay for it. No matter, they feel it performs within their standards. The problem is i'm paying for the car and when i pull into traffic i expect it not to pause - that is dangerous and could cause me to get hit. This is unacceptable! I can't believe ford will not make this right. |
Vehicle Mileage at Failure | 6200 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | HARTVILLE, OH |
VIN pattern | 1FADP3F26DLXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 4 |
Drive train type | |
Transmission type | |
Vehicle speed | 10 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |