Issue ID | 1099814 |
Internal NHTSA # | 10625950 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FOCUS |
Model Year | 2013 |
File date | 02/05/13 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | We purchased the 2013 focus at apple ford in red lion pa. We had that car approx 1 month and it would not go in reverse, we were told the jerking grinding hesitations were all "normal". After over a week in the garage it was determined by dealer they would swap out for another focus same year, but had more miles than the original focus. The first vin # was [xxx]. We continue to have all the above symptoms with the 2nd focus they traded us. I am taking back to garage this week for worsening issues with my transmission. I called ford and they told me that they (ford) could not send a copy of the letter that was mailed out explaining they have extended the warranty to 100,000 miles or 7 years because it is done by a "third party" ?? This includes the input shaft seals, the clutch & or a software calibration. My car is paid off in full and it is ridiculous that i am having to waste time going back and forth with ford about this. I have filed several complaints with no resolution. What happens when the warranty expires, by then will i even have a car that is drivable? I do not even feel safe driving m car, therefore i only use it around home and never on trips or anywhere else. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
Vehicle Mileage at Failure | |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | DOVER, PA |
VIN pattern | 1FADP3E24DLXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 4 |
Drive train type | |
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Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |