Issue ID | 1112515 |
Internal NHTSA # | 10637684 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FOCUS |
Model Year | 2013 |
File date | 16/12/13 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | My ford focus se hatchback has delays in shifting gears at low speeds and from stops. When accelerating, the engine revs higher but does not shift until a few seconds later which causes the car to jerk like a manual transmission. This is dangerous when trying to merge onto the freeway or at a 4-way stop when you have to react quickly and with timing accuracy, or trying to teach my daughter to drive! The service center of my dealer said the software had to be updated the first and second time i brought the car in for this problem. Does this mean i have to bring the car in every time there is a new software update which seems to be quite frequently? And the software update doesn't even solve the problem. I even got a thank you email from the service director at my dealership (sent by a person with a dealer-care. Com email), which is most likely just a stock email. It thanked me for my service business and said that if i had further concerns that i could "reach out" to him at my earliest opportunity. Well i replied to that email voicing my concerns about this problem and after 4 months have not received a reply email or call addressing my concern. |
Vehicle Mileage at Failure | |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | HONOLULU, HI |
VIN pattern | XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
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DoT tire identifier | |
Tire size | |
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Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
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