Issue ID | 1151925 |
Internal NHTSA # | 10678761 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FOCUS |
Model Year | 2013 |
File date | 17/01/15 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | We have a 2013 ford focus and while we love the car, there is a huge safety concern with the transmission. We have been back and forth with multiple ford dealerships (4 rental cars) trying to resolve why our car has been stuttering and jerking in low gear. We have yet to have any answers with the problem. The car is under full warranty plus ford's premium warranty that covers an extra 500 components of the car. Ford has verified the stuttering problem yet refuses to fix it because the stuttering does not meet "their standards". Apparently our car is stuttering at 170 rpm and it needs to be at least 250 rpm in order for them to fix it. What?! I assume they can not put a new transmission in because all of their transmissions do the same thing! We went in to try and speak to someone higher up on the organizational chart. We were given a salesman (go figure) who was trying to sell us a ford fusion for double the amount of money we are paying now! We have no where left to turn for help. Please help us and everyone that has the same problem. Im afraid of my fiancé ending up in an accident because the car stutters too much and will not get across the road. |
Vehicle Mileage at Failure | 14035 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | ROCK HILL, SC |
VIN pattern | XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
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Date of manufacture | |
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