Issue ID | 1162762 |
Internal NHTSA # | 10691632 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FOCUS |
Model Year | 2013 |
File date | 15/06/13 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | Purchased the 2013 ford focus on 02/25/2013 with 5 miles. On 6/15/13, i went to the dealership after tsb 13-4-5 was released and presented it to the dealership. The dealership said that it was normal shifting and that there was nothing that they could do to fix the issue. January 2014, i took it back to the dealership for the same issue that i complained about in june, and they said what i was experience was the transmission clutch shudder and ford is well aware of the issue and how to repair it. That was repair #1. Over the next eight months, i had multiple issues but was told i would have to leave the vehicle for multiple days before the vehicle could be diagnosed for repair. I went for a second option and got the vehicle repaired on 9/24/24. Repair #2. Repair #3 was made 11/4/14. Repair #4 was made on 1/10/15 and the issue is still ongoing. When speaking with ford about the situation at hand and the issues that i was having, i was told by a senior regional manager that one resolution ford could recommend is to trade in the vehicle. There have been multiple times were the focus has jumped, stalled, chattered and loud grinding coming from the transmission. The same senior regional manager also told me that if they were to repurchase the focus, that i would end up paying money to ford for the usage!! She also said that i will never qualify for a lemon due to the first "repair" that was made exceeded what ford would allow according to the state" ford needs to own up for the issues they have caused the consumer and producing an unsafe and unreliable vehicle. The suspension issue is that there is a popping in the front end. Due to the popping, they have replaced top and bottom strut bearings on one side then the other side. The problem is still occurring and at this point they have replaced both strut towers, including new bushings/bearings. |
Vehicle Mileage at Failure | 4672 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | SAN ANTONIO, TX |
VIN pattern | 1FADP3F28DLXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 4 |
Drive train type | FWD |
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Date of manufacture | |
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