Issue ID | 1183218 |
Internal NHTSA # | 10716894 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FOCUS |
Model Year | 2013 |
File date | 31/05/13 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | The car abruptly shudders/jolts between 0-20 mph. This occurs mainly during acceleration. The first time i took it to have it looked at, i was provided a piece of paper from ford explaining that this was a typical, and normal, characteristic of the transmission within the 2013 ford focus models. The issue was verified, but no maintenance was performed. I again took my vehicle in for the same issue 06/06/2013, where it was one again verified, yet no maintenance was performed because ford was still having dealerships give customers the piece of paper explaining the transmission. I asked that when the transmission blows if it would be covered, and i was told 'yes.' the car was taken in again 02/17/2014 for the same issue, verified, and maintenance was performed this time because ford has recognized that it indeed was an issue, and not a characteristic. The problem continued to exist, and my transmission was removed and cleaned on 06/30/2014. My car has gone in for additional service due to this shuddering transmission; i was turned away once when i arrived a dealership on a saturday for this issue, and was told 'it was a known issue,' and on april 22, 2015, i was told i needed a new clutch, which is on backorder for 12 weeks. The problem will not go away; i do not feel safe driving my car. |
Vehicle Mileage at Failure | 3164 |
Number of Occurences | 1 |
Source of the issue | PORTABLE SAFETY COMPLAINT FORM (PDF) |
City and State | GUILDERLAND, NY |
VIN pattern | 1FAHP3FN5AWXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 4 |
Drive train type | FWD |
Transmission type | |
Vehicle speed | 20 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |