Issue ID | 1186609 |
Internal NHTSA # | 10721682 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FOCUS |
Model Year | 2013 |
File date | 04/04/14 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | I purchased a ford focus vin #: [xxx] on 2-23-2013. Maguire ford s. Main st. Po box 39 duncannon pa 17020 i first called the dealer about grinding sounds and hesitation when pulling out in low gear when the car had 18,000 miles. Their initial explanation was that the ? New ford ? Transmission as acting like a manual and some shudder and noise will be normal. It was obvious to be the car was not ? Normal? And at 19,459 miles, april 4, 2014, the dealer found faulty clutches and put in a new clutch assembly (bv6z7b546d). It still did not feel right and i took it back april 12,2013. They said it is normal. I asked if they would extend the guarantee beyond the 60,000 miles as i envisioned this as a recurring problem. They did not. Needless to say i was extremely disappointed. In august, 2014 , ford extended the warranty for seven years or 100,000 miles.( probably because of so many complaints) i was pleased until the car started acting up again at 38,000 miles . I took it in on 5/27/15 and the dealer confirmed i need clutches replaced again. However, the parts are backlogged and it will take three to four months! I am concerned about the safety factor. The shudder and grinding, i can live with for a while. The hesitation when pulling out into heavy traffic is unacceptable. In addition, a 100,000 warranty with a problem occurring every 20,000 miles means someone will eventually be faced with a huge repair bill, not to mention the diminished value of the car for resale or trade in due to this manufactures defect. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
Vehicle Mileage at Failure | 19459 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | DAUPHIN, PA |
VIN pattern | 1FADP3F26DLXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 4 |
Drive train type | FWD |
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Was defective tire repaired? | |
Date of manufacture | |
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