Issue ID | 1224752 |
Internal NHTSA # | 10805750 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | FOCUS |
Model Year | 2013 |
File date | 18/07/13 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | On july 17, 2013, i bought a 2013 ford focus from the ford dealer in my area. On july 18, 2013, i took the car into the ford dealer, because as i accelerated from every stop, and from some left and right turns, the transmission produced very loud grinding noises as the gears shifted and the car would jerk or shudder. At this time the transmission was reprogrammed per tsb 14 0047. Having owned the car for one day, it was a shocking revelation to be told that the cars behavior was typical for my particular make and model. I was told it was not a safety issue and that i could bring it back whenever i felt it necessary. On september 16, 2014, i took the car back to the ford dealer with the same complaints. The work done at this time as written on the invoice was as follows: programmed pcm and tcm road tested reset transmission strategy. I was reassured, yet again, that these car behaviors were characteristic of the 2013 focus and that i need not worry about safety for myself and others. Although the reprogramming made a positive difference, my car has never been without some gear grinding, skipping, and shuddering on acceleration and during slow l and r turns. I have not returned for service because i was assured it was not a safety issue. Essentially, i learned to live with it. On september 22, 2015, i received a letter from ford motor company notifying me they were providing a software update program 15b22 for the transmission control module and customer satisfaction program14m02. The language in this letter is, quite frankly, alarming, leading me to believe that the transmission in the 2013 focus is, in fact, a serious safety issue. I have already scheduled an appointment for the update. Please advise me of further action that can be taken. |
Vehicle Mileage at Failure | |
Number of Occurences | 1 |
Source of the issue | PORTABLE SAFETY COMPLAINT FORM (PDF) |
City and State | PAWLEYS ISLAND, SC |
VIN pattern | 1FADP3F27DLXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 17/07/13 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 4 |
Drive train type | FWD |
Transmission type | |
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DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
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Dealer's name | |
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Dealer's city | |
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